Terms & Conditions
Please read these terms carefully before using our website.
Effective date: April 7, 2026
1
General
By accessing or using the Mchongotz Eshop website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website.
2
Products
- All products are subject to availability
- Product images are for illustration purposes and may vary slightly from the actual item
- We reserve the right to update prices without prior notice
3
Orders
- Orders are confirmed only after successful payment
- We may cancel orders that appear suspicious or fraudulent
- You will be notified if your order is cancelled and a full refund will be issued
4
Pricing
- All prices are displayed in Tanzanian Shillings (TZS)
- Prices may include VAT where applicable (18% VAT is shown separately at checkout)
- Prices are fixed — what you see is what you pay
5
Delivery
- Delivery timelines vary by location across Tanzania
- Delays may occur due to unforeseen circumstances (weather, courier delays, etc.)
- You are responsible for providing a correct and complete delivery address
6
Returns & Warranty
Returns are accepted for defective products only, subject to our full Return & Exchange Policy.
- Warranty coverage is specified on each product page
- Physical damage, misuse, or missing accessories void the warranty
7
Limitation of Liability
To the fullest extent permitted by law, Mchongotz Eshop is not responsible for:
- Indirect or consequential damages arising from product use
- Data loss caused by product failure
- Damages resulting from misuse or unauthorised modification of products
8
Changes to These Terms
We may update these Terms & Conditions at any time. Changes take effect immediately upon publication. Continued use of our website after changes are published constitutes your acceptance of the new terms.